Shipping policy
SHIPPING POLICY
Last updated: 16 August 2026
At 101 Carat, we provide secure access to selected jewellery, diamonds, gemstones, fashion and designer items through trusted international supplier and inventory networks.
Our delivery process is designed to provide secure, tracked and reliable delivery throughout Bulgaria and the European Union.
1. DELIVERY TIMES
Overall delivery times may range from approximately 3 to 25 business days, depending on the product type, availability, supplier location and any required preparation or craftsmanship.
Delivery times depend on the type of product, its location, availability and whether additional preparation or craftsmanship is required.
Diamonds, gemstones and certified stones
Estimated delivery times are shown on the relevant product pages where available.
Many stones are sourced individually from international inventory and may pass through supplier confirmation, secure transportation, quality control and final processing before being dispatched to you.
As a general guide, delivery may take approximately 7–15 business days depending on the individual stone and its location.
Custom and mounted jewellery
Estimated delivery time: approximately 15–25 business days.
Certain jewellery pieces are prepared individually and may require mounting, setting, sizing, personalisation or other craftsmanship before dispatch.
Ready-made jewellery may be delivered sooner where available.
Fashion and designer items
Estimated delivery time: approximately 3–7 business days within the European Union.
Delivery time may vary depending on the warehouse location, supplier processing and courier service.
Business days exclude Saturdays, Sundays and official public holidays.
Delivery times begin after successful payment and order confirmation.
If an unexpected delay occurs, we will contact you with updated information and available options.
2. SHIPPING COSTS
Bulgaria
Delivery is free for all orders.
European Union
Delivery is free for all orders to supported European Union destinations.
There is no minimum order value required for free standard delivery.
At this time, 101 Carat delivers through our online store to Bulgaria and selected destinations within the European Union.
3. TRACKING AND DELIVERY PROTECTION
All orders are sent using tracked delivery where tracking is available.
High-value jewellery, diamonds, gemstones and other valuable products are handled using secure delivery procedures and appropriate shipment protection or insurance depending on the product, value, courier and delivery route.
Once your order has been dispatched, tracking information will be provided by email where available.
4. MULTIPLE SHIPMENTS
101 Carat works with several specialised international supplier and fulfilment networks.
If your order contains products fulfilled from different locations, the items may arrive in separate shipments.
Where this occurs:
- you will not be charged additional standard delivery fees;
- each available shipment may have its own tracking information;
- items from the same order may arrive on different dates.
5. DELIVERY METHOD
Depending on the product, an order may be:
- dispatched directly from one of our approved international fulfilment partners; or
- delivered first to 101 Carat for inspection, preparation and/or branded packaging before being sent to you.
The delivery method does not affect the price of standard delivery to the customer.
For high-value shipments, the courier may require a signature or identity verification upon delivery.
6. DISCREET AND SECURE PACKAGING
Where appropriate, valuable items are shipped in discreet outer packaging to reduce unnecessary indication of the contents.
101 Carat branded or original luxury packaging, where applicable, is protected inside the shipment.
7. INSPECTION UPON DELIVERY
Please inspect your shipment as soon as possible after delivery.
If the external packaging shows visible damage, opening, tearing or signs of tampering, please notify the courier immediately where possible.
We recommend:
- taking photographs of the external packaging before opening;
- keeping all packaging materials;
- taking photographs of any visible damage;
- contacting us as soon as possible at contact@101carat.com.
Where appropriate, requesting a courier damage report can help us investigate the case more quickly.
This does not limit your statutory rights in relation to damaged, faulty or non-conforming products.
8. AVAILABILITY
Certain products are sourced through international supplier networks and real-time inventory systems.
Although stock information is regularly synchronised, availability may occasionally change before an order is fully confirmed.
If a product becomes unavailable after your order has been placed, we will contact you and offer appropriate options, which may include:
- a full refund;
- an alternative product;
- another suitable solution agreed with you.
9. DELIVERY DELAYS
Occasional delays may occur due to supplier processing, courier operations, security procedures, public holidays, weather conditions or circumstances outside our reasonable control.
If we become aware of a material delay affecting your order, we will provide updated information as soon as reasonably possible.
10. EXPRESS DELIVERY
Express delivery may be available for selected products and destinations.
Where an express service is available, the option and any applicable additional charge will be displayed during checkout or confirmed before dispatch.
Express delivery is not available for every product category.
11. CONTACT
For questions regarding delivery, tracking or an existing order, please contact: