TERMS AND CONDITIONS

Last updated: 16 August 2026

GENERAL OVERVIEW

This website is operated by “101 CARAT” EOOD. Throughout the website, the terms “we”, “us” and “our” refer to “101 CARAT” EOOD.

By visiting 101carat.com and/or purchasing a product from us, you agree to be bound by these Terms and Conditions, including any additional policies referenced herein.

SECTION 1 — SELLER INFORMATION

Seller: “101 CARAT” EOOD
UIC: 208744024
VAT number: BG208744024
Registered address: Plovdiv, 12 Prespa Street, 4000, Bulgaria
Email: contact@101carat.com

Licence: The Seller is registered in the Public Register under the Bulgarian Currency Act under No. 8272 for activities related to transactions with precious metals, precious stones and semi-precious stones.

By accepting these Terms and Conditions, you confirm that you are at least 18 years old.

SECTION 2 — ORDERS, CONTRACT FORMATION AND AVAILABILITY

Due to the nature of real-time international inventory, each order placed through 101carat.com is considered a purchase request until availability is confirmed.

The contract is considered concluded only after we verify the availability of the product with the relevant supplier or inventory source and send an explicit written confirmation by email.

If the selected diamond, gemstone, jewellery item, fashion item or designer product is no longer available before confirmation, we may cancel the order and refund the full amount paid. In such cases, no additional compensation shall be due, unless otherwise required by applicable law.

SECTION 3 — PRODUCTS AND CERTIFICATION

Diamonds, gemstones and certified stones offered on 101carat.com may be supplied with original certificates from recognised laboratories such as GIA, IGI, HRD or other reputable laboratories, where applicable.

We make every reasonable effort to display product images, colours and details as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting, natural characteristics of stones, materials, metals and product finishes.

For fashion and designer items, product information, images, sizing and availability may be based on supplier data and may change according to stock availability.

SECTION 4 — PRICES AND PAYMENT

All prices are displayed in Euro (€) and include 20% VAT, unless otherwise stated.

Accepted payment methods include secure card payments through Shopify Payments or supported payment providers.

Bank transfer may be available only where expressly agreed in advance by the Seller.

Cash on delivery is not available.

For remote card payments, the Seller may issue an electronic invoice, which serves as the relevant purchase document according to applicable Bulgarian legislation.

SECTION 5 — DELIVERY AND TRANSFER OF RISK

Estimated delivery times may vary depending on product type, supplier availability and destination.

Indicative delivery times:

Loose diamonds, gemstones and certified stones: 10–15 business days.
Custom jewellery and mounted jewellery: 15–25 business days.
Fashion and designer items: according to supplier availability and logistics processing.

All high-value shipments may be insured and delivered personally to the customer or authorised recipient.

Please inspect the shipment upon delivery and, where possible, in the presence of the courier.

If the packaging or product shows visible damage, please notify the courier immediately and request a formal damage report where possible. We also recommend taking photos and contacting us as soon as possible at contact@101carat.com.

A courier damage report helps us process the case faster, but this does not limit your statutory rights in case of damaged, faulty or non-conforming products.

SECTION 6 — RIGHT OF WITHDRAWAL AND RETURNS

Customers within the European Union have the right to withdraw from a purchase within 14 days of receiving the order, unless the product falls under a legal exception.

For loose diamonds, gemstones or certified stones, if the original certificate is missing or damaged upon return, a re-certification fee of €300 may be deducted from the refund to cover re-certification costs.

The right of withdrawal does not apply to:

Custom-made or personalised jewellery
Products made, assembled, mounted, engraved, resized or otherwise created according to the customer’s individual specifications.

Hygiene-sensitive products
Earrings and other jewellery intended for pierced parts of the body cannot be returned if they have been delivered in sealed hygiene packaging and the seal has been removed after delivery.

Gift cards
Gift cards are non-returnable and non-refundable.

Fashion and designer items, including clothing, shoes, bags and accessories, may be returned only if they are unused, undamaged and returned with all original tags, labels, boxes, dust bags, authenticity cards and packaging, where applicable.

Products showing signs of wear, use beyond reasonable inspection, washing, damage, perfume, stains, missing tags or missing original packaging may not be accepted for return.

Detailed return conditions are described in our Return Policy.

SECTION 7 — WARRANTIES

Nothing in these Terms and Conditions limits the customer’s statutory rights under applicable consumer protection law, including the legal guarantee for faulty or non-conforming goods.

We guarantee that diamonds, gemstones and certified stones correspond to the information stated in their accompanying certificate, where such certificate is provided.

Jewellery items may also be covered by a 2-year warranty for manufacturing defects in the setting or craftsmanship.

The warranty does not cover:

mechanical damage;
natural wear and tear;
scratches or changes in metal finish;
polishing needs;
loss of stones caused by impact or improper use;
resizing, repair or alteration by third parties;
exposure to chemicals, chlorine or abrasive cleaning agents;
accidental loss or damage.

SECTION 8 — PROHIBITED USES

You may not use this website or its content for any unlawful purpose.

The use of automated systems, bots, scraping tools or AI agents to extract product data, pricing, images or inventory information from 101carat.com without our prior written permission is prohibited.

We reserve the right to refuse or cancel an order before final confirmation if we suspect misuse, fraud, abusive behaviour, unlawful activity or commercial misuse of the website.

This does not limit any statutory consumer rights that cannot be excluded under applicable law.

SECTION 9 — THIRD-PARTY SERVICES AND SUPPLIERS

Our store may use third-party platforms, integrations and suppliers, including Shopify, payment providers, logistics partners, diamond and gemstone inventory platforms, jewellery suppliers and fashion inventory suppliers.

We are not responsible for temporary supplier-side stock changes, delayed data updates, discontinued items or availability changes before final order confirmation.

SECTION 10 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, 101 CARAT shall not be liable for indirect, incidental or consequential losses arising from the use of the website, product availability changes, delivery delays caused by third parties, technical interruptions or external supplier errors.

This does not limit any consumer rights that cannot be excluded under applicable law.

SECTION 11 — GOVERNING LAW AND DISPUTES

These Terms and Conditions are governed by the laws of the Republic of Bulgaria.

Any disputes shall first be addressed through voluntary communication and good-faith negotiation.

If no agreement is reached, disputes shall be referred to the competent courts in accordance with applicable law, including mandatory consumer protection and jurisdiction rules.

SECTION 12 — CONTACT INFORMATION

“101 CARAT” EOOD
Email: contact@101carat.com
Address: Plovdiv, 12 Prespa Street, 4000, Bulgaria
UIC: 208744024
VAT number: BG208744024